Support
FAQ’s
How can I view my invoices and billing history?
You can access your invoices and itemised billing information within our billing system.
Click here to visit our billing system
What should I do if I experience a service outage?
Contact our support team straight away on 0331 630 2606 or support@bespokeconnected.co.uk.
How do I report technical issues or request support?
Through our support team on 0331 630 2606 or support@bespokeconnected.co.uk.
What are the support hours and response times?
Our core support team operate from 8am to 5pm. However we also have an out of hours team for emergencies.
Are there any known network maintenance schedules?
You can check any scheduled work to be carried out on our service status page: https://bespokeconnected1.statuspage.io/
Can I upgrade or downgrade my service package?
At Bespoke Connected we don’t have different levels of service and support. For us, a customer is a customer and all receive the same level of support regardless of services in place.
How do I request additional features or services?
Simply contact us, it might be that you already have the functionality in place or we can achieve your requirement without adding addition services and costs.
What happens if I need to relocate my services to a new address?
Give us a call, we are usually able to move any services for you without any charges!
How do I set up call forwarding?
We can do this for you, or you can check our knowledge base for a relevant tutorial if you would rather complete it yourself.
Do you provide on-site technical support if required?
Absolutely, we do not want customers without service, so on the rare-occasion a resolutions cannot be achieved remotely, we will attend site.
Still need to talk to us?
Give us a call, one of our team will be happy to help!.
Reach out to us
We’re here to assist you with your telecom needs!
